Our Policies

Our policies are what govern us. We have a responsibility towards our people and our clients to have clear guidelines that reflect our values and this helps us apply best practice in everything we do. Those policies are devised to ensure that our people and clients have an adequate opportunity to express and share their voices whenever needed within a clear set of expectations.

Each one of our people is encouraged to use those policies and procedures as a guide for effective decision making keeping in mind that our utmost interest is to help our customers, clients and partners experience a special service level. We consider our policies and procedures the minimum to ensure higher level of satisfaction and it’s highly encouraged to go the extra mile beyond our policies to do everything possible to help our clients leave with the best experience possible delivered.

The aim of this section is to provide direction, clarify responsibilities and standards, set expectations and ensure consistency of approach.