Our address:

26 July Mehwar Road intersection with Wahat Road, 6th October City. Egypt.

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Call us:

TEL: 38371517 - 38371518

FAX: (+202) 3837 1543

Hotline : 16672

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A community service division emanated from more than 50 years in education at all levels, spurred by international exposure and long years of partnership with UK institutions. We develop rewarding partnerships that help our clients bring about lasting improvements to their performance and growth. We work with businesses, individuals, families, schools, entrepreneurs, professionals and corporates to enable forward thinking that invigorate and galvanize their potential to embrace true results.

Organization Development & Leadership Conference

Michael Boushra, MBA, ACIM.

Regional Commercial Excellence Lead

Michael Boushra is a talented professional with extensive knowledge and experience in the field of Learning, Development and Sales Force Effectiveness. He worked in five top ten multinational pharmaceutical companies. Throughout his career, he led many change initiatives that enhanced the organizational culture, improved the learning methods and had positive impact on the bottom line. 

He has been exposed to 5 different selling models and participated in designing a selling model that has been implemented throughout the MENA region. In addition, he has designed and implemented more than one training curriculum for different roles based on the competency/capability profiles. In total, he facilitated training workshops to more than 1000 employees all over his career with consistent positive feedback from the attendees and from the business. Michael also designed and conducted many assessment centers for development and recruitment purposes.

On the SFE side, Michael performed many customer segmentation and targeting exercises across several countries increasing the efficiency of the implementation of the marketing action plans. He also designed an SFE dashboard showing different performance KPIs on both country and employee levels. He implemented a CRM program in 3 countries and designed an effective tool to follow up on field coaching both quantitively and qualitatively. Michael Led core commercial projects such as launching a new commercial model and leading the Service Profit Chain implementation. 

Michael holds a Bachelor Degree in Pharmaceutical Sciences from Cairo University; in addition, he completed the professional Certificate & the professional Diploma in Marketing from the CIM (Chartered Institute of Marketing), UK. He also completed his MBA (Major: Leadership & Management) from the American University in Cairo.  

Industry Experience:

  • Pharmaceutical.
    • OTC
    • Baby Nutrition
    • Biologics
    • Diabetes
    • Oncology
    • Primary Care
    • Vaccines
  • Personal and Professional Development.
  • Market Research

Functional Experience:

  • Sales.
  • Coaching.
  • Training & Development.
  • Recruitment and Selection.
  • Talent Management.
  • Sales Force Effectiveness.
  • Employee Engagement & Culture Building.
  • Market Research.

Professional Qualifications:

  • MBA
  • Associate Member in the Chartered Institute of Marketing.
  • Insights Discovery Certified Practitioner
  • Situational Leadership II, Self-Situational Leadership Certified Facilitator
  • Certified Integrity Selling Facilitator.

Regional Experience:

Egypt, Gulf, Lebanon, Jordan, Iraq, Syria, Palestine, Iran, Sudan, Nigeria.

Nermine Fawzy is a senior leader with over 17 years’ experience.

She currently holds the position of Executive Director – Global Talent & Operations at ITWORX, where she is accountable for global strategy and execution in the talent, communications, and operations space. Prior to that, she was the HR Director for Middle East and Africa at Cargill, the largest privately owned company globally, where she has worked for 9 years. In that role, she led HR strategy and transformation, mergers & acquisitions, and HR activities for 9 countries, in addition to leading and participating in global projects and initiatives. Prior to that, she held a variety of HR positions in different industries.

Nermine is a Certified Professional Coach, an active member in the Core HR Committee at the American Chamber of Commerce in Egypt, as well as a member of other HR associations, such as SHRM. She is also a volunteer Mentor and Advisory Board Member for a number of companies with Endeavor.

A graduate of the American University in Cairo, Nermine was a Journalism & Mass Communication major and has a post-graduate degree in HR from the University of Northampton.

She grew up in Europe, Australia and the US.

Nermine enjoys working on business strategy, leadership, talent management, mentoring, and coaching.


Nermine Fawzy Organization Development & Leadership Conference Speaking Topics: 

Caroline has a 8+ dynamic years career, demonstrating excellence in diverse areas of Human Resources, Business, Organizational Development & Transformation. Her comprehensive experience in various HR functions has proven her ability to collaborate with the Top Management in order to integrate the HR functions within the overall business operating strategy and corporate goals in addition to improving employees satisfaction and performance. 

Caroline is currently working as Human Resources Manager at Peugeot, HR Manager & Consultant at Helm (NGO for people with disabilities) and Freelance HR Consultant and Assessor with several firms where she closely works with the Human Resources and Management Teams within to help guide their professional practices, including development of competency-based candidate screening and employee selection systems as well as alignment of those systems with different learning and development initiatives. 

On another front Caroline is also the youngest ever appointed Member of the Egyptian Parliament. Also she is an International Taekwondo Referee and Certified Coach and former world ranked Taekwondo Champion. 






  • B.A, Mass Communication & Integrated Marketing Communication (American University in Cairo)
  • Master Degree in Business Administration (Victoria University, Switzerland)
  • Certified Saville Level A and B Test User: Occupational Ability and Personality (Saville)
  • Human Resources Management Diploma (RITI Institute )
  • Psychometric Personality Assessment Diploma (Read Hands-On Academy)
  • Train of Trainer – TOT Diploma (Brilliance Business School)

Caroline Topics

Ahmed Essam El- Din Omar, is both an excellent leader who brings multicultural experience and an HR management veteran. Ahmed has almost two decades of experience moving among highly reputable and strong multinational performing corporates in four continents. He has helped those organizations implement rigorous Human Resource programs and strategies and align the human capital with the organization’s wide strategic priorities and directions, chasing long-term objectives and fostering business sustainability and growth.  

Ahmed Essam El-Din Omar is currently Ahmed Essam El-Din Omar Director of Human Resources- MEA Region Clarksons Platou EX. Regional HR Director at MARS - North Africa and the Levant, his main motive is to drive the regional people & organization strategy in partnership with the management team to ensure the execution of associate strategy that delivers business results in a favorable working environment. 

Ahmed as a people director is responsible for creating ways and executing strategies to engage all employees to establish the culture, systems and learning practices that develop leaders, empower employees to make decisions and help people soar to their fullest potential. 

Ahmed Omar graduated from University of Canterbury– Christchurch, New Zealand with a Bachelor of Arts in Commerce, and from the University Of Toledo- Ohio- USA with a Master of Business Administration.  

Ahmed worked in different countries in four continents and worked with teams from diverse cultural and ethnic backgrounds. Ahmed speaks four languages that you will get to know about when you meet him in person.  

Ahmed's distinctive strengths include: 

  • Admirable interpersonal & customer relationship skills.
  • Strong negotiation & influencing capacity.
  • Energetic and a self-starter.
  • Ability to operate and manage self and other through change.
  • Stress management

Guess what you can learn from an HR veteran who lived and worked in four different continents for multinational giants! 

Abdel Aziz Nossier, the Executive Director of the Egyptian Banking Institute

Mr. Nossier has a vast experience for more than 23 years in human capital development, specifically in the banking and financial sectors. He started his career path in the banking field working in the Commercial International Bank (CIB) for eight years.  

Afterwards, he moved to the American University in Cairo where he held different positions for around 14 years until becoming the former Associate Director of Organizational Excellence for Libraries and Learning Technologies. 

Mr. Nosseir’s experience also includes working as a lecturer in the Executive education, School of Business, The American University in Cairo. 

He worked as a trainer and HR consultant for more than 40 national and international firm 

He has published more than 20 article in reputable business magazines. 

Mr. Nosseir holds an MA degree from the School of Business, Economics and communications, the American University in Cairo. 



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  • 26 July Mehwar Road intersection with Wahat Road, 6th October City. Egypt.
  • 38371517 - 38371518
  • cbsd@msa.eun.eg
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